Effective Date: June 19, 2024

Resilience Network CIC (“ResNet” or “we”) is committed to protecting the privacy of those who visit our website (www.resnet.org.uk) and use our services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information.

Your Consent

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, you are free to choose not to use the Services.

Information We Collect

We collect two main types of information:

• Personal Information: This includes information that can be used to identify you as an individual, such as:

  • Name
  • Email address
  • Mailing address (optional)
  • Phone number (optional)
  • Company name and details (optional)
  • Information you provide through contact forms, surveys, or other communication methods

• Non-Personal Information: This includes information that does not identify you personally, such as:

  • Browser type
  • Language preference
  • Referring site
  • Date and time of each visit
  • Information about your device and how you interact with the Services (e.g., pages visited, features used)

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect and store non-personal information. These technologies help us understand how you use the Services and improve your experience. You can control your cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of the Services.

How We Use Your Information

We may use your information for the following purposes:

• To provide and maintain the Services;
• To respond to your inquiries and requests;
• To manage your mailing list subscription (if applicable);
• To analyse how you use the Services and improve our offerings;

• To send you updates, promotions, and other information that may be of interest to you (with your consent);

• To comply with legal obligations and enforce our policies.

Disclosure of Your Information

We may disclose your information to third-party service providers who assist us in operating the Services. These service providers are contractually obligated to keep your information confidential and secure.

We will not sell or otherwise share your personal information with third parties for marketing purposes without your consent.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights under GDPR

If you are located in the EEA, you have certain rights under the GDPR regarding your personal information. These rights include:

• The right to access your personal information;
• The right to rectify inaccurate personal information;
• The right to erasure of your personal information;
• The right to restrict the processing of your personal information;
• The right to data portability;
• The right to object to the processing of your personal information.

You can exercise these rights by contacting us at info@resnet.org.uk

Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.

Children’s Privacy

The Services are not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@resnet.org.uk